GCAP Tickets


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Tickets for the event are non-refundable (except where applicable under relevant legislation/regulations) and non-transferable and cannot be reproduced, upgraded or resold above their original value.


  • IGEA will only offer a refund or exchange of a ticket if an event is cancelled, rescheduled or significantly relocated (and you cannot or do not wish to attend the rescheduled or relocated event) or to the extent otherwise required by law.
  • IGEA will provide refund or exchange of the GCAP ticket only to any customers who is unable to travel to the event due to travel restrictions in relation to COVID-19
  • IGEA will provide refund or exchange of the GCAP ticket only to any customer who is quarantined at the direction of a medical professional (with applicable evidence) in relation to COVID-19
  • For all other COVID-19 related cancellations that occur that do not directly relate to the points above a credit for GCAP 2023 will be offered in place of a refund.



Covid Safety Protocols:

We work closely with our venue partners MCEC on all health and safety matters to ensure a safe conference for all our attendees.

For more information regarding the measures put in place for your safety, please refer to MCEC’s VenueSafe Plan.

For all other Covid Safety protocols we will follow the latest guidelines established by the local and federal government at the time of the event.

This includes requirements and recommendations on Mask-wear and Vaccinations.

IGEA strongly recommends the use of masks and that all attendees are up to date with the latest round of Covid-19 vaccinations that are available to them.

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