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Tickets for the event are non-refundable (except where applicable under relevant legislation/regulations) and non-transferable and cannot be reproduced, upgraded or resold above their original value.
- IGEA will only offer a refund or exchange of a ticket if an event is cancelled, rescheduled or significantly relocated (and you cannot or do not wish to attend the rescheduled or relocated event) or to the extent otherwise required by law.
- IGEA will provide refund or exchange of the GCAP ticket only to any customers who is unable to travel to the event due to travel restrictions in relation to COVID-19
- IGEA will provide refund or exchange of the GCAP ticket only to any customer who is quarantined at the direction of a medical professional (with applicable evidence) in relation to COVID-19
- For all other COVID-19 related cancellations that occur that do not directly relate to the points above a credit for GCAP 2023 will be offered in place of a refund.